AOC announces ISO 9001 recertification for EMEA sites
International standard serves the company’s objective to continuously improve customer satisfaction and meet product requirements.
Photo Credit: AOC AG
Supplier of resins and specialty materials AOC AG (Schaffhausen, Switzerland) announces that all of its European production sites has been recertified under the ISO 9001 standard, an international norm which summarizes best practices regarding quality management. In addition to this, AOC reports zero non-compliance, which the company says is indicative of AOC’s focus on product consistency and continuous quality improvement practices.
In 2020 AOC conducted a survey amongst its EMEA customers. In this survey, the respondents indicated that being supplied with quality products and services is paramount to their success, next to AOC’s best-in-class technical service support and technology developments, the company says.
“Having a good quality management system (QMS) in place immediately translates into product consistency and, as a result, increased confidence from our customers in AOC,” explains Stéphanie Rouillère, quality manager EMEA for AOC. “Working on continuous quality improvement also allows us also to reduce manufacturing process times and increases efficiency, resulting in reduced waste and cost. This helps both AOC and our customers to remain competitive in their markets.”
The 2021 ISO 9001 recertification audits took place earlier in June at AOC EMEA headquarters in Schaffhausen, Switzerland, EMEA R&D Centers in Zwolle, Netherlands and Filago, Italy, and AOC’s manufacturing plants in Filago and Schoonebeek, Netherlands. AOC reports that it received positive comments from the auditors on its quality systems and processes, and received zero non-conformances. The company notes that, the newly acquired AOC manufacturing operation in the Czech Republic also received an ISO 9001 recertification in April 2021.
According to AOC, product consistency means its customers need less incoming tests to perform and need to make less adjustments to their process, resulting in lower rework and waste. “Through offering high-quality products and service, customers know they can rely on us,” comments Stefan Osterwind, managing director AOC EMEA. “Quality is important in everything we do for our customers. Besides product consistency, this also means customers should be able to rely on our accuracy of delivery, technical expertise and continued regulatory support.”
All AOC EMEA manufacturing sites have also been certified for ISO 14001 environmental standard, which is reportedly indicative of the company’s commitment to promoting sustainable products and processes.
