General Plastics Mfg. Co.
4910 Burlington Way
Tacoma , WA 98409 US
Customer Service: Is Your Polyurethane Supplier Treating You Right?
When it comes to choosing the right material, design engineers tend to focus primarily on the material properties and cost. Does it meet the specifications you need while still staying under budget? However, another very important criteria to consider is the “quality” of the supplier. What is their track record for on-time delivery, responsiveness, and problem solving? And are they ultimately invested in helping you achieve success with your project? Here are 3 ways our team at General Plastics strives to go above and beyond when it comes to customer service.
#1 First-Class Support
The secret behind our high-performance standards is focusing on client feedback. We pay close attention to post-project surveys rating us on lead times, responsiveness, first-time corrections, and so forth. When it comes to addressing problems, our team rigorously looks for root causes to prevent reoccurrence. Everyone from the newest employee to the president contributes to process enhancements and continuous improvement so that the next project receives the best support we can offer.
#2 Willingness to Scale
General Plastics offers complete in-house production services, but there are times when a client has a unique request that we currently do not cover. We are always looking to grow our specialized skills and oftentimes are willing to invest in new equipment and expand our capacity in order to meet customer needs. For example, our materials are highly applicable for the nuclear industry because of their impact absorption and thermal resistivity properties. A nuclear client needed to machine large blocks of our product into complex shapes, and by increasing our manufacturing capacity, we were able to take on that project and deliver final, polished products to them without adding another vendor.
#3 Technical Advisement on Engineering Decisions
With more than 75 years of manufacturing experience, General Plastics has the technical expertise to help you make early design decisions that have an impact on long-term cost and performance. Customers come to us with engineering challenges, and we partner with them to offer practical solutions and the actual services that bring them to fruition. For instance, a telecommunications company approached us with a theoretical idea for 5G technology, and we worked together to develop a real-world product, formulate a brand-new material, and answer their manufacturing questions.
Ultimately, engineers want to work with a knowledgeable resource who can help them evaluate technical decisions as they push the boundaries of innovation. Buyers want to deal with a responsive, engaged supplier who understands both their products and other vendors’ components – and knows what it takes to bring them together. From selecting raw materials to delivering final products, General Plastics is here to make your life easier.
For more information on consolidating your composite and polyurethane supply chain, read our article Dealing with Supply Chain Inefficiencies for Composite and Polyurethane Materials.
A Message from General Plastics Mfg. Co.
As Seen In CompositesWorld
CAMX 2020 exhibit preview: General Plastics
General Plastics Manufacturing Co. is showcasing its LAST-A-FOAM core products, custom molding capabilities and high-temperature, low-CTE tooling board.
Composites suppliers, fabricators respond to coronavirus
Companies across the composites industry supply chain share how the COVID-19 pandemic is affecting their businesses, and how they are available to help.
CAMX 2019 exhibit preview: General Plastics
General Plastics Manufacturing Co. is showcasing its new LAST-A-FOAM FR-4800 tooling board at its CAMX 2019 booth.
CAMX 2018 preview: General Plastics
General Plastics (Tacoma, WA, US) is featuring its new high-temperature, low-CTE LAST-A-FOAM FR-4800 tooling board.
General Plastics launches ultrahigh-temperature tooling board
General Plastics Mfg. Co. (Tacoma, WA, US) expanded its line of high-temperature tooling board materials with the introduction of LAST-A-FOAM FR-4800, an autoclave-capable, high-density epoxy-urethane foam designed for master plug manufacturing, tool proofing, vacuum form tooling, pattern making, and short-run production tooling applications.
CAMX 2017 preview: General Plastics
General Plastics Mfg. Co. (Tacoma, WA, US) is showcasing its new LAST-A-FOAM RF-2200, a lightweight material that provides an RF-transparent protective layer for radome and antenna applications.
JEC World 2017 exhibit preview
JEC World will be held March 14-16 in Paris. CW previews some of the products and technologies that will be at the show.
JEC World 2016, the full report
CompositesWorld's editors report on the technologies and products that caught our eye at JEC World 2016, in early March.
Composites 101: Tooling
Composite parts are formed in molds, also known as tools. Tools can be made from virtually any material. The material type, shape and complexity depend upon the part and length of production run. Here's a short summary of the issues involved in electing and making tools.
CFRP camera boom enables safe spill inspection
NONA Composites’ 32m REACH structure meets tight remediation schedule at DoE radioactive waste storage site.
Composite tooling without oven or autoclave
No Oven No Autoclave technology has been demonstrated in tooling for NASA, including multiple thermal cycles and use for curing epoxy infused out-of-autoclave parts.
Pierce County trains skilled workers through collaborative curriculum building
Bruce Kendall, the president and CEO of the private, nonprofit Economic Development Board (EDB) for Tacoma-Pierce County (Wash.), reports on the success of a collaborative training curriculum development program that produces skilled workersfor the aerospace industry.
Tooling boards improve processes
In the composites industry, many parts are the product of one-off or few-of-a-kind production programs. In response, tooling material suppliers today provide an increasing variety of relatively inexpensive materials grouped under the heading of tooling board.
SAMPE 2009 Product Showcase
Showgoers at the SAMPE 2009 Conference and Exhibiton in Baltimore, Md. found many suppliers undeterred by poor economic news.
Taking Up Tooling Boards
Tooling Board ManufacturersEpoxy and polyurethane tooling boards are a standby for creating models or low-run-production tooling.
SAMPE 2005 Product Showcase
SAMPE's U.S. Symposium and Exhibition highlights technological innovation and market expansion.
Blast protection for large structures
Hardening of public buildings against terrorist threats represents a potentially huge market for antiballistic composites.
Getting To The Core Of Composite Laminates
A wealth of low-cost core solutions are available for high-performance sandwich structures.